Mercier Consultancy MD is seeking dedicated Portuguese-Speaking Transportation Customer Experts to join our team in Greece. In this role, you will provide exceptional customer service to Portuguese-speaking clients within the transportation industry, ensuring their needs are met efficiently and professionally. This opportunity offers a rewarding environment to enhance your language skills and customer support experience in an international setting.
Key Responsibilities
- Deliver high-quality customer support to Portuguese-speaking clients regarding transportation services and inquiries.
- Assist with bookings, scheduling, and resolving client issues across multiple communication platforms.
- Accurately document customer interactions and maintain information in the CRM system.
- Work closely with internal teams to ensure efficient and smooth transportation operations.
- Stay informed of transportation services, policies, and procedures to provide accurate guidance to customers.
- Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
Requirements
- Fluency in Portuguese (spoken and written) is required; proficiency in English is an advantage.
- Experience in customer service, preferably within the transportation or logistics industry.
- Excellent communication and interpersonal skills with a customer-oriented mindset.
- Ability to multi-task and resolve issues promptly in a fast-paced environment.
- Familiarity with CRM software and transportation systems is a plus.
- Detail-oriented, proactive, and motivated to provide excellent service.
- Willingness to relocate to and work in Greece while adapting to a multicultural work environment.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...