Mercier Consultancy Group is looking for a Croatian-Speaking Customer Expert to join our team supporting Booking.com operations in Greece. This role offers a unique opportunity to work in a vibrant and international environment while providing excellent service to Croatian-speaking customers. Join us in delivering a seamless and satisfying customer experience for one of the world’s leading online travel platforms.
Key Responsibilities
- Provide outstanding customer service in Croatian to Booking.com users through phone, email, and chat.
- Assist customers with booking inquiries, modifications, cancellations, and resolving any issues they face.
- Maintain detailed records of interactions and transactions in CRM systems.
- Collaborate effectively with internal teams to resolve customer concerns.
- Stay updated on Booking.com products, policies, and travel industry trends.
Requirements
- Fluency in Croatian (both spoken and written) is essential; English proficiency is an asset.
- Previous experience in customer service, preferably within travel or online booking platforms, is advantageous.
- Excellent communication and problem-solving skills with a customer-focused attitude.
- Ability to work in a fast-paced, dynamic environment.
- Familiarity with CRM tools and digital communication technologies preferred.
- Strong organizational skills and teamwork ability.
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...