Mercier Consultancy Group is pleased to announce exciting opportunities for Portuguese-speaking Customer Service Experts to join our team in Greece. This role provides a fantastic chance to develop your career in customer service while enjoying the lifestyle benefits of living in Greece. The company offers a paid relocation package to support your move.
Responsibilities:
- Deliver excellent customer service to Portuguese-speaking clients via phone, email, and chat channels.
- Handle customer inquiries, resolve complaints, and troubleshoot issues effectively and professionally.
- Maintain accurate records of customer interactions and transactions in compliance with company policies.
- Work closely with team members to enhance the overall customer experience.
- Stay informed about the company products, services, and updates to provide accurate guidance.
Requirements
- Fluency in Portuguese (both spoken and written) is required.
- Previous experience in a customer service role is preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to work efficiently under pressure and manage challenging situations gracefully.
- Familiarity with CRM systems and basic computer skills.
- Readiness to relocate to Greece with relocation costs covered by the company.
- Flexibility to work various shifts, including evenings and weekends if needed.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...