Mercier Consultancy MD is seeking a Portuguese Speaking Customer Agent to support Dyson operations in Greece. This role offers a paid relocation package and is ideal for individuals fluent in Portuguese who are committed to providing excellent customer service. As a Customer Agent, you will assist Portuguese-speaking customers with their inquiries, ensuring a positive and professional experience with Dyson products.
Key Responsibilities
- Provide exceptional customer service to Portuguese-speaking clients via phone, email, and chat.
- Handle inquiries related to Dyson products, orders, warranties, and technical support.
- Resolve customer issues and complaints efficiently while maintaining a high level of professionalism.
- Document all customer interactions accurately within the CRM system.
- Collaborate with internal teams to enhance customer satisfaction and service quality.
- Stay informed about Dyson products, promotions, and company policies.
Requirements
- Fluency in Portuguese (spoken and written) is mandatory; proficiency in English is an advantage.
- Experience in customer service or related roles is preferred.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, customer-oriented environment.
- Familiarity with CRM software and digital communication tools.
- Positive attitude, adaptability, and problem-solving skills.
- Willingness to relocate to Greece with full relocation support provided.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...