Mercier Consultancy MD is looking for dedicated Polish-Speaking Customer Experts to join our team supporting a leading insurance company in Greece. In this role, you will provide exceptional service to Polish-speaking clients, helping them navigate insurance products, claims, and policy inquiries with professionalism and care.
Key Responsibilities
- Provide professional customer support to Polish-speaking clients via phone, email, and chat regarding insurance products, claims, and policy details.
- Assist customers in understanding coverage, processing claims, and resolving issues promptly and accurately.
- Maintain detailed and up-to-date records of customer interactions within the CRM system.
- Collaborate with internal teams to ensure efficient handling of customer requests and complex cases.
- Stay informed about insurance products, company policies, and regulatory requirements.
- Provide feedback to improve customer service procedures and client satisfaction.
Requirements
- Fluency in Polish (spoken and written) is mandatory; proficiency in English is advantageous.
- Previous experience in customer service, preferably in the insurance or financial services sector.
- Strong communication and interpersonal skills with a customer-oriented mindset.
- Ability to manage multiple tasks in a fast-paced environment with attention to detail.
- Familiarity with CRM systems and digital support tools.
- Willingness to relocate and work in Greece.
- Strong problem-solving skills and ability to handle sensitive information confidentially.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...