Mercier Consultancy MD is looking for dedicated Polish-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this role, you will deliver exceptional customer service and technical support to Polish-speaking customers, ensuring their inquiries and issues are handled efficiently and professionally.
Key Responsibilities
- Provide high-quality customer support to Polish-speaking clients via phone, email, and chat regarding electronic products, services, and technical issues.
- Assist customers with troubleshooting, product information, installations, and warranty claims.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with technical and sales teams to resolve customer problems effectively.
- Stay updated on the latest product developments and company policies to provide accurate information.
- Contribute to continuous improvement efforts to enhance customer service quality.
Requirements
- Fluency in Polish (spoken and written) is essential; good English skills are a plus.
- Experience in customer service or technical support, preferably in the electronics sector.
- Excellent communication, problem-solving skills, and a customer-focused attitude.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks.
- Familiarity with CRM software and digital communication tools.
- Willingness to relocate and work in Greece.
- Strong organizational skills and attention to detail.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...