Mercier Consultancy MD is excited to offer an excellent opportunity for Italian-Speaking Netflix Customer Experts to join our team in Greece. This role involves providing outstanding customer service to Italian-speaking Netflix subscribers while benefiting from paid relocation support to Greece.
Key Responsibilities
- Deliver exceptional customer support to Italian-speaking Netflix users via phone, email, and chat.
- Assist customers with account management, troubleshooting streaming issues, and explaining Netflix features and offerings.
- Manage and resolve customer inquiries promptly to ensure a positive viewing experience.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with internal teams to improve service quality and customer satisfaction.
- Stay updated on Netflix product updates, policies, and industry trends.
Requirements
- Fluency in Italian (spoken and written) is essential; good command of English is preferred.
- Experience in customer service, preferably in the streaming or entertainment sector.
- Strong communication, problem-solving skills, and customer-oriented approach.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Familiarity with CRM software and digital communication tools.
- Willingness to relocate to Greece; paid relocation support is provided.
- Passion for entertainment technology and delivering excellent customer experiences.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...