Mercier Consultancy MD is seeking talented Italian-Speaking Customer Experts to join our team supporting a leading car company in Greece. In this role, you will provide exceptional customer service and support to Italian-speaking clients, assisting them with inquiries related to automotive products, services, and after-sales support.
Key Responsibilities
- Deliver professional and courteous customer support to Italian-speaking customers via phone, email, and chat regarding car products, services, and maintenance.
- Assist customers with product information, service scheduling, troubleshooting, and issue resolution promptly and effectively.
- Maintain accurate records of customer interactions and case resolutions within the CRM system.
- Collaborate with sales, service, and technical teams to ensure high customer satisfaction.
- Stay informed about the latest car models, features, and company policies to provide precise assistance.
- Provide feedback to management to enhance customer service quality and processes.
Requirements
- Fluency in Italian (spoken and written) is mandatory; proficiency in English is advantageous.
- Previous experience in customer service, ideally in the automotive industry.
- Excellent communication and interpersonal skills with a strong customer focus.
- Ability to manage multiple tasks and work efficiently in a fast-paced environment.
- Familiarity with CRM systems and digital customer support tools.
- Willingness to relocate and work in Greece.
- Passion for cars and strong problem-solving abilities.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...