Mercier Consultancy MD is excited to offer a German Customer Support position for Booking.com with paid relocation to Greece. This is a fantastic opportunity for German-speaking candidates who are looking to advance their careers in customer service while experiencing a vibrant new culture and working environment. As a Customer Support Representative, you will assist Booking.com customers, ensuring their travel experiences are seamless and enjoyable.
Key Responsibilities
- Provide professional and friendly customer support to German-speaking customers of Booking.com via phone, email, and chat.
- Assist with booking inquiries, changes, cancellations, and general support related to travel accommodations.
- Resolve customer issues efficiently with a customer-centric approach, maintaining high satisfaction levels.
- Document interactions and maintain accurate records within the CRM system.
- Collaborate with internal teams to provide quick and effective solutions to customer concerns.
- Stay informed about Booking.com's products, policies, and procedures to provide accurate information.
Requirements
- Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
- Previous experience in customer support, preferably in travel or hospitality sectors.
- Strong communication skills with the ability to handle complex customer situations calmly and professionally.
- Flexibility and willingness to relocate to Greece with the support of paid relocation benefits.
- Proficiency in using CRM systems and customer service software.
- Ability to work in a fast-paced environment while maintaining high-quality service.
- Positive attitude, empathy, and a passion for helping customers.
Benefits
- Competitive Monthly Salary
- Relocation Package
- Airport Pick-Up
- Fully Paid Training
- Health Insurance
- Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece
- And Much More...