Mercier Consultancy Group is seeking dedicated French-Speaking Financial Customer Agents to join our vibrant team in Greece. This position includes a comprehensive paid relocation package, enabling you to advance your career in a multicultural financial services setting.
Key Responsibilities
- Provide outstanding customer support to French-speaking clients regarding financial products and services through multiple communication channels including phone, email, and chat.
- Effectively resolve customer inquiries and issues while maintaining a high standard of service quality.
- Document interactions accurately within the CRM system and ensure customer information is up-to-date.
- Collaborate with various internal departments to deliver holistic solutions and improve overall customer experience.
- Keep abreast of industry trends, financial products, and compliance requirements relevant to customer service.
Requirements
- Fluency in French (spoken and written) and proficient English skills.
- Experience in customer service roles, ideally within the financial industry.
- Strong communication and interpersonal skills with a proactive customer-oriented mindset.
- Ability to handle sensitive customer data with confidentiality and professionalism.
- Familiarity with CRM software and standard office tools.
- Excellent organizational abilities and capacity to manage multiple tasks efficiently.
- Motivation to relocate to Greece and integrate into a diverse work environment.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...