Mercier Consultancy MD is excited to offer an opportunity for French-Speaking Customer Experts to join our team supporting a popular messaging app in Greece. In this role, you will provide exceptional support and assistance to French-speaking users, helping them with app features, troubleshooting, and user queries to ensure an excellent customer experience.
Key Responsibilities
- Respond to French-speaking users' inquiries via phone, email, and chat regarding messaging app features, account issues, and technical support.
- Troubleshoot and resolve user problems efficiently, ensuring a high level of customer satisfaction.
- Maintain detailed and accurate records of user interactions in the CRM system.
- Collaborate with product and technical teams to escalate and resolve complex issues.
- Stay informed about app updates, features, and policies to provide accurate guidance.
- Contribute to improving customer support processes and user experience through feedback.
Requirements
- Fluency in French (spoken and written) is essential; proficiency in English is advantageous.
- Experience in customer service or technical support, preferably within the tech or app industry.
- Strong communication and problem-solving skills with a user-focused approach.
- Ability to work effectively in a fast-paced environment and handle multiple tasks.
- Familiarity with CRM software and digital communication tools.
- Willingness to relocate and work in Greece.
- Passion for technology and commitment to delivering excellent customer service.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...