Mercier Consultancy MD is currently seeking skilled French-Speaking Customer Experts to join our dynamic team supporting a prominent car company in Greece. In this role, you will provide exceptional customer service and support to French-speaking customers, ensuring their inquiries regarding automotive products, services, and after-sales support are efficiently addressed.
Key Responsibilities
- Provide excellent customer support to French-speaking clients via phone, email, and chat about car products, services, and maintenance.
- Assist customers with product information, service appointments, troubleshooting, and prompt resolution of issues.
- Maintain detailed and accurate records of customer interactions within the CRM platform.
- Collaborate closely with sales, technical, and service teams to improve customer satisfaction.
- Stay updated on the latest car models, features, and company policies to offer precise assistance.
- Contribute feedback to optimize customer service processes and enhance overall client experience.
Requirements
- Fluency in French (both spoken and written) is mandatory; proficiency in English is a plus.
- Previous customer service experience, ideally within the automotive industry, is preferred.
- Strong communication and interpersonal skills with a customer-oriented mindset.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Familiarity with CRM systems and digital customer support tools is advantageous.
- Willingness to relocate and work in Greece.
- Passion for cars and strong problem-solving skills.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...