Mercier Consultancy MD is thrilled to offer a position for a French-Speaking Customer Agent specializing in the automotive sector to work in Greece, with a paid relocation package. This role is perfect for French-speaking professionals eager to provide excellent customer service within the automotive industry. You will be responsible for assisting clients with product inquiries, support, and issue resolution to ensure a positive customer experience.
Key Responsibilities
- Deliver outstanding customer support in French across multiple communication channels including phone, email, and chat.
- Assist customers with automotive product information, inquiries, and troubleshooting.
- Resolve customer complaints and issues enthusiastically and efficiently.
- Maintain detailed records of all interactions within CRM systems.
- Collaborate with other departments to enhance services and customer satisfaction.
- Stay updated on automotive industry trends, products, and company policies.
Requirements
- Fluency in French (spoken and written) is required; proficiency in English is an advantage.
- Previous experience in customer service, preferably in the automotive sector, is a plus.
- Strong communication and interpersonal skills with a customer-oriented approach.
- Ability to adapt to living and working in Greece.
- Strong computer literacy including CRM tools and communication software.
- Proactive problem-solver with excellent organizational skills.
- Willingness to relocate to Greece with relocation support provided.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...