Mercier Consultancy MD is excited to offer a position for a Czech-Speaking Customer Agent to work with Booking.com in Greece. This opportunity includes a paid relocation package and is ideal for individuals fluent in Czech seeking a rewarding career in customer service within the travel industry. As a Customer Agent, you will provide excellent assistance to Czech-speaking customers, helping them with their travel bookings and inquiries.
Key Responsibilities
- Deliver exceptional customer service in Czech via phone, email, and chat channels.
- Assist customers with booking inquiries, modifications, cancellations, and other travel-related requests.
- Resolve customer complaints and issues efficiently to ensure a positive experience.
- Maintain accurate records of customer interactions within the CRM system.
- Collaborate with internal teams to enhance service quality and customer satisfaction.
- Stay updated on Booking.com's services, policies, and industry trends.
Requirements
- Fluency in Czech (spoken and written) is required; proficiency in English is beneficial.
- Previous experience in customer service, ideally within the travel or hospitality industry.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to adapt quickly to work and live in Greece.
- Proficiency with computer systems, CRM software, and digital communication tools.
- Reliable, motivated, and customer-oriented attitude.
- Willingness to relocate to Greece, with relocation support provided.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...