Mercier Consultancy MD is looking for enthusiastic Croatian-Speaking Transportation Customer Experts to join our team located in Greece. In this role, you will provide exceptional customer service to Croatian-speaking clients within the transportation sector, ensuring their inquiries and concerns are addressed promptly and effectively. This position offers a fantastic opportunity to develop your customer service skills while working in a diverse and international environment.
Key Responsibilities
- Provide professional and empathetic customer support to Croatian-speaking clients regarding transportation services.
- Assist with bookings, schedules, and handle issue resolution through various channels such as phone, email, or chat.
- Keep detailed records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams to ensure smooth operations and timely service delivery.
- Stay updated with transportation products, policies, and procedures to offer accurate guidance.
- Proactively identify and suggest improvements to customer service processes.
Requirements
- Fluency in Croatian (both spoken and written) is required; English proficiency is advantageous.
- Experience in customer service, ideally within transportation or logistic industries.
- Strong communication and interpersonal skills with a customer-first attitude.
- Ability to multitask, manage time efficiently, and solve problems in a fast-paced work environment.
- Familiarity with CRM software and transportation systems is a plus.
- Detail-oriented, proactive, and committed to excellent customer service.
- Willingness to work and live in Greece, embracing a multicultural work environment.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...