Mercier Consultancy Group is looking for Croatian-Speaking Financial Customer Agents to join our expanding team in Greece. The role includes a fully paid relocation package, providing a great opportunity to enhance your career in the financial sector within an international and multicultural environment.
Key Responsibilities
- Deliver high-quality customer service to Croatian-speaking clients by addressing their inquiries about financial products and services through phone, email, and chat.
- Resolve customer issues efficiently to ensure customer satisfaction and loyalty.
- Accurately document customer interactions and maintain records within the CRM system.
- Cooperate with internal teams to offer comprehensive solutions and enhance overall customer experience.
- Stay updated on industry developments, financial products, and relevant regulations to provide accurate information to customers.
Requirements
- Fluency in Croatian (spoken and written) and good command of English.
- Prior experience in customer service, preferably within the financial or banking industry.
- Strong interpersonal and communication skills with a customer-centric approach.
- Ability to handle sensitive information confidentially and professionally.
- Familiarity with CRM platforms and standard office software tools.
- Excellent organizational skills and ability to multitask effectively.
- Willingness to relocate to Greece and adapt to a multicultural work environment.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...