Mercier Consultancy Group is seeking a Dutch Speaking Reservations Agent to provide exceptional customer service for Booking.com while working remotely from Greece. This role allows you to utilize your Dutch language skills in a flexible remote work environment, assisting customers with their accommodation booking needs.
Key Responsibilities
- Assist Dutch-speaking customers with accommodation bookings through phone, email, and chat channels.
- Provide accurate and detailed information about properties, prices, and Booking.com's policies.
- Manage booking modifications, cancellations, and special requests efficiently to enhance customer satisfaction.
- Resolve customer inquiries and troubleshoot issues professionally and promptly.
- Maintain comprehensive records of customer interactions using Booking.com's reservation system.
- Collaborate with remote team members to continuously improve service quality and customer experience.
Requirements
- Fluency in Dutch (spoken and written) is required; English proficiency is a plus.
- Experience in reservations, customer service, or hospitality industries is preferred.
- Comfortable working remotely with strong self-motivation and discipline.
- Excellent communication skills and customer-oriented mindset.
- Familiarity with online booking platforms and CRM systems.
- Ability to handle customer challenges calmly and effectively.
- Reliable internet connection and a suitable home office setup for remote work.
Benefits
- Competitive Monthly
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...