Mercier Consultancy MD is seeking proficient Dutch-Speaking Customer Experts to join our team supporting a reputable automotive company in Greece. This role is designed for professionals passionate about providing excellent customer service to Dutch-speaking clients, assisting them with inquiries related to automotive products and services.
Key Responsibilities
- Deliver exceptional customer support to Dutch-speaking customers via phone, email, and chat regarding automotive products, services, and maintenance.
- Assist customers with product information, service appointments, troubleshooting, and issue resolution.
- Maintain accurate and detailed records of customer interactions in CRM systems.
- Collaborate with sales, service, and technical teams to ensure high levels of customer satisfaction.
- Stay informed about the latest car models, features, and company policies.
- Provide feedback to management to improve customer service processes.
Requirements
- Fluency in Dutch (spoken and written) is mandatory; proficiency in English is preferred.
- Previous experience in customer service, preferably in the automotive sector.
- Strong communication and interpersonal skills with a customer-focused attitude.
- Ability to multitask and work effectively in a fast-paced environment.
- Familiarity with CRM systems and digital communication tools.
- Willingness to relocate and work in Greece.
- Passion for the automotive industry and problem-solving skills.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...