Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, working fully remotely from South Africa. Your job is to keep customers happy and loyal — reaching out before they think of leaving, understanding their concerns, and finding solutions that work for everyone. This suits someone who listens well and enjoys turning a wobble into a win.
Key responsibilities
- Contact customers who may be at risk of cancelling
- Understand concerns and offer fair, helpful solutions
- Highlight the value of products and services clearly
- Track retention conversations and outcomes in the CRM
- Gather feedback and share patterns with the team
- Work towards agreed retention targets
What you'll need
- Experience with customer service, retention or account management
- Confidence handling sensitive conversations calmly
- Familiarity with using a CRM
- Clear, warm spoken and written English
- A reliable home internet connection and quiet workspace
What's on offer
- Salary of R16,000–R20,000 per month, paid in ZAR
- A fully remote role — work from anywhere in South Africa
- Standard hours of 09:00–17:00 UK time (11:00–19:00 SAST)
- A friendly Remote Recruitment team behind you and a stable, long-term UK client