Clarivate Analytics accelerates the pace of innovation by providing trusted insights and analytics to customers around the world, enabling them to discover, protect and commercialize new ideas, faster. Formerly the Intellectual Property and Science business of Thomson Reuters, we own and operate a collection of leading subscription-based businesses focused on scientific and academic research, patent analytics and regulatory standards, pharmaceutical and biotech intelligence, trademark protection, domain brand protection and intellectual property management. Clarivate Analytics is now an independent company with over 4,000 employees, operating in more than 100 countries and owns well‐known brands that include Web of Science, Cortellis, Thomson Innovation, Derwent World Patents Index, CompuMark, MarkMonitor and Techstreet, among others.
Today we are the established and authoritative pharmaceutical and biotechnology information resource, and the industry authority on the global generics market. Both innovators and generic manufacturers trust us because our integrated solutions contain an unrivalled breadth and depth of timely, relevant strategic information from multiple databases, delivered on powerful platforms, accompanied by intuitive analytical tools, and backed up by dedicated support teams.
But we provide far more than just content sets. Our data are enriched with unique abstracts, commentaries and analysis prepared by our team of industry experts — critical insight on-tap from the thought leaders that shape pharmaceutical opinion. All over the world, decision-makers depend on us for the essential knowledge that can justify their strategies, promote outstanding research and business growth, and keep them abreast of the market.
- Maintain (support, monitor, backup, administrate) key infrastructure systems including Azure, Office 365, Exchange, Backup, DNS, DHCP, Windows servers, storage, Virtualisation, and other applicable systems, services and applications.
- On site and remote support is a requirement.
- Be a technical lead of infrastructure projects.
- Advise stakeholders including executives on technical queries and provide solutions.
- Timely resolution of calls and queries within SLA targets and escalation where needed.
- Escalation of issues, following the incident management and change processes.
- Working closely with other teams to resolve and highlight issues.
- Coordinate and assist in the research and development of new systems and/or applications strategies.
Required experience:
- 5+ years’ experience in a Level 3/Back office role in a company of comparable size with a global infrastructure
- Microsoft Exchange Email Support, Architecture, and Configuration, including Exchange online.
- Microsoft Office 365, Support, Architecture and Configuration, including Azure AD and AD Connect.
- Strong experience of supporting Server and Storage hardware in an enterprise environment.
- Excellent knowledge of DNS, DFS, and DHCP
- Excellent knowledge of Virtualisation and storage platforms, including Hyper V and Vmware
- Strong knowledge of TCP/IP, CIFS, NFS, FC LUN, ISCSI, and RAID.
- Willingness and enthusiasm to master new hardware, software, and technologies as required
Pluses:
- Ideally some Sharepoint administration experience.
- Experience supporting global users
Clarivate employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive – we give employees the opportunity to develop their skills and do their best work