Clarivate Analytics accelerates the pace of innovation by providing trusted insights and analytics to customers around the world, enabling them to discover, protect and commercialize new ideas, faster. Formerly the Intellectual Property and Science business of Thomson Reuters, we own and operate a collection of leading subscription-based businesses focused on scientific and academic research, patent analytics and regulatory standards, pharmaceutical and biotech intelligence, trademark protection, domain brand protection and intellectual property management. Clarivate Analytics is now an independent company with over 4,000 employees, operating in more than 100 countries and owns well‐known brands that include Web of Science, Cortellis, Thomson Innovation, Derwent World Patents Index, CompuMark, MarkMonitor and Techstreet, among others.
Today we are the established and authoritative pharmaceutical and biotechnology information resource, and the industry authority on the global generics market. Both innovators and generic manufacturers trust us because our integrated solutions contain an unrivalled breadth and depth of timely, relevant strategic information from multiple databases, delivered on powerful platforms, accompanied by intuitive analytical tools, and backed up by dedicated support teams.
But we provide far more than just content sets. Our data are enriched with unique abstracts, commentaries and analysis prepared by our team of industry experts — critical insight on-tap from the thought leaders that shape pharmaceutical opinion. All over the world, decision-makers depend on us for the essential knowledge that can justify their strategies, promote outstanding research and business growth, and keep them abreast of the market.
Position Overview:
The Senior Application Support Engineer provides monitoring and support operations for customer-facing applications. This position assists in all functions of maintaining a complex multi-tiered application which includes testing, implementation, and execution. This position will be responsible for overseeing production web and application performance, configuration and maintenance, application migrations, releases, incident response, and trouble resolution. This position assists in the formulation of internal procedures and best practices for execution, configuration, standardization, and support of the applications. This person evaluates, analyzes, and resolves complex technical problems for external customers. Participation in a team environment is heavily relied upon, as is the ability to work independently.
Key Responsibilities
- Strong Linux command line skills and network experience a must
- Configuration, maintenance, monitoring and support of Linux web applications
- Apache web server administration/configuration skills
- Apache Tomcat administration/configuration/performance skills
- Java-based web applications administration/configuration skills
- Knowledgeable in relational database software and concepts, specifically Oracle, MYSQL, and Postgres
- Experience with supporting Cloud and SaaS applications and SSO a definite advantage
- Promotion and evangelization of DevOps best practices (CI, CD, automated testing, branching strategy, decoupling, etc…)
- Simplification and improvement of software delivery/release processes
- Support cloud-based solutions by building and managing infrastructures in AWS
- Monitor and fix issues identified or reported
- Minor development for internal services and automation needs
- Interactions with development teams for task scheduling, clarification, and implementation
- Participate in production incident resolution
Qualifications
BSc/MSc degree in the field of computer science is preferred, otherwise equivalent experience is expected
5+ years of work experience as a Systems Administrator/DevOps supporting development teams preferred
Ability to work off hours as needed with call rotation schedule
Excellent understanding of SDLC, patching, releases and software development at scale
Good understanding of enterprise standards and enterprise building principles
In-depth knowledge in Linux OS; Experience with Bastion Host
Theoretical and practical skills in Web-environments based on Java technologies, e.g. Tomcat, Jetty, JBoss
Strong scripting skills in one or any combination of bash or Perl preferred by will also consider python, ruby
Experience with AWS required
Experience with CI Tools such as Jenkins
Excellent knowledge of Continuous Integration and Delivery approaches
Preferred skills:
Good knowledge of a configuration management tool like Ansible, Packer.
Good knowledge of cloud infrastructures orchestration tools like CloudFormation or Terraform.
Basic knowledge of software delivery orchestration tools like Spinnaker, GoCD, Jenkins Pipelines, Nolio, IBM UberCode.
Good understanding of enterprise search technologies, such as Elastic Search, Lucene, Solr is a plus
Clarivate employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive – we give employees the opportunity to develop their skills and do their best work