Mercier Consultancy MD is excited to invite Spanish-speaking Customer Care professionals to join a prominent Online Banking service provider in Greece. This unique opportunity allows you to work and live in an inspiring environment while delivering exceptional support to Spanish-speaking clients in the financial industry. If you have a passion for customer service and an interest in banking technology, this role is ideal for you.
Key Responsibilities
- Provide high-quality customer support in Spanish through phone, email, and chat for online banking clients.
- Assist customers with account inquiries, transactions, troubleshooting, and security-related questions.
- Ensure compliance with banking regulations and maintain the confidentiality of customer information.
- Collaborate with internal teams to resolve complex issues and improve service quality.
- Accurately document customer interactions and feedback within CRM systems.
- Stay updated on online banking products, policies, and industry trends to provide informed assistance.
Requirements
- Exceptional fluency in Spanish (both written and spoken) is essential.
- A minimum English proficiency level of B2 is required.
- Previous experience in customer service, preferably within banking or financial services.
- Strong communication skills and attention to detail.
- Ability to handle sensitive information with integrity and confidentiality.
- Problem-solving skills and the ability to work effectively under pressure.
- Familiarity with CRM systems and online banking platforms is a plus.
- Willingness to relocate to Greece and adapt to a multicultural work environment.
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Health Insurance
- 2 Extra Salaries Per Year
- Work in a Positive Environment
- And many other benefits!