Mercier Consultancy is excited to offer a fantastic opportunity for Spanish Speaking Customer Care Representatives to join a reputable and well-established Car Company located in the beautiful country of Greece. This unique role not only allows you to utilize and enhance your Spanish language skills but also provides a fully paid comprehensive relocation package, making the transition to starting a new chapter of your life in Greece seamless and stress-free.
As a valued member of the customer care team, you will play a vital role in delivering exceptional customer support and ensuring an outstanding service experience for Spanish-speaking clients, enabling you to propel your career to a new level while benefiting from the Greek lifestyle!
Key Responsibilities
- Handle customer inquiries and issues in Spanish regarding car products and services.
- Provide detailed information about vehicles, maintenance services, and warranties to customers.
- Assist customers with booking appointments, service requests, and resolving complaints efficiently.
- Collaborate closely with internal departments such as sales, technical support, and logistics to ensure seamless customer experiences.
- Document customer interactions accurately in the CRM system and follow up as necessary.
- Stay updated on the latest company offerings and automotive industry trends.
Requirements
- Exceptional fluency in Spanish (spoken and written) is essential.
- A minimum English proficiency of B2 is required.
- Previous customer service experience, preferably in the automotive sector or related industries.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a fast-paced and customer-oriented environment.
- Strong organizational skills and attention to detail.
- Familiarity with CRM systems and customer service tools is a plus.
- Willingness to relocate to Greece and take advantage of a fully paid relocation package.
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Health Insurance
- 2 Extra Salaries Per Year
- Work in a Positive Environment
- And many other benefits!