Mercier Consultancy Group is looking for a Slovak Speaking Reservations Agent to join their team supporting Booking.com's operations in Greece. This is a fantastic opportunity to work in the travel and hospitality industry, providing excellent service to Slovak-speaking customers and helping them with their accommodation reservations.
Key Responsibilities
- Assist Slovak-speaking clients with accommodation bookings via phone, email, and chat.
- Provide clear and accurate information about properties, pricing, and Booking.com policies.
- Manage booking changes, cancellations, and special requests efficiently and professionally.
- Resolve customer inquiries and complaints with a focus on customer satisfaction.
- Maintain accurate records of customer interactions and bookings in Booking.com's reservation system.
- Collaborate with team members to ensure high service quality and customer satisfaction.
Requirements
- Fluency in Slovak (spoken and written) is required; proficiency in English is an advantage.
- Previous experience in reservations, customer service, or hospitality is preferred.
- Strong communication skills with a customer-centric approach.
- Ability to use online booking and CRM systems effectively.
- Capable of handling stressful situations with patience and professionalism.
- Willingness to work in Greece; relocation assistance may be available.
- Self-motivated and able to work both independently and within a team.
Benefits
- Competitive Monthly
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...