Mercier Consultancy Group is looking for a Croatian Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Croatian-speaking customers with their accommodation booking needs.
Key Responsibilities
- Assist Croatian-speaking customers with accommodation reservations via phone, email, and chat.
- Provide accurate information about properties, pricing, and Booking.com policies.
- Handle booking modifications, cancellations, and special requests efficiently.
- Resolve customer queries and issues with professionalism to ensure high satisfaction levels.
- Maintain detailed records of customer interactions and bookings using Booking.com's reservation system.
- Work collaboratively with team members to achieve service quality and customer satisfaction goals.
Requirements
- Fluency in Croatian (spoken and written) is required; proficiency in English is a plus.
- Experience in reservations, customer service, or hospitality industry is preferred.
- Strong communication skills and a customer-oriented approach.
- Familiarity with online booking platforms and CRM systems is advantageous.
- Ability to handle pressure and resolve challenges proactively.
- Willingness to work in Greece; relocation assistance may be provided.
- Self-motivated and able to work both independently and collaboratively within a team.
Benefits
- Competitive Monthly
- Fully Paid Relocation Package ( incl. fully paid hotel stay )
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...