What You'll Do
As a Short Term Disability Claim Analyst 2, your day will be anything but routine. In this fast-paced environment, every single day offers new challenges and the ability to use your excellent analytical, multitasking, prioritization, and interpersonal skills to assist with our clients’ short-term disability claims – all during a time in which they may be facing major changes in life.
Here are a few examples of the kinds of things you’ll do:
- Acquire, analyze, and investigate medical, financial and contractual information to make effective and timely claim decisions.
- Connect with employers, employees and medical providers via phone, email, text, and letters.
- Provide customers with updates regarding medical conditions, restrictions & limitations, job duties, group short term disability policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position.
- Supervise and follow up on outstanding items to ensure compliance with regulations, service timing, and quality guidelines.
This position offers you an exciting, yet rewarding career where you can make an impact in the lives of many of our clients. Although you may need to make some impactful decisions, we equip you with the training, tools and resources to allow you to be successful!
Who You Are
- 4+ years of claims or customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
- Excellent verbal and written communication skills, with the ability to actively listen, gather information over the phone, and provide empathetic customer service to individuals navigating difficult situations.
- Ability to adapt to frequent change, work independently, make sound decisions, take ownership, and resolve issues effectively.
- Strong attention to detail and ability to maintain a high degree of accuracy and confidentiality.
- Good math, analytical, interpersonal, problem-solving, decision-making, and multitasking skills.
- Strong proficiency with business unit products, processes, and systems, with the ability to effectively navigate multiple software and web applications.
- Computer and typing proficiency, including experience with Microsoft Office applications and internet browsers.
- Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Skills that will make you stand out:
- Diploma
- Short Term Disability claims processing experience, including reviewing and gathering information, communicating with customers and other parties, and making claim decisions.
- Experience reading and interpreting policies, policy provisions, and industry regulations and applying them appropriately to claims situations.
- Demonstrated ability to accept and apply feedback while working both independently and collaboratively within a team.
Salary Range Information
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)
$20.34 - $31.73 / hour
Salary Details
The following locations are examples of market-specific salary ranges across different geographies.
- Wichita, KS: $20.34 - $23.80 / hr
- Des Moines, IA: $21.47 - $25.12 / hr
- Charlotte, NC: $22.60 - $26.44 / hr
- Chicago/Minneapolis: $24.86 - $29.09 / hr
- Los Angeles/New York City: $27.12 - $31.73 / hr
