What You'll Do
As a New Business Case Coordinator, you'll manage new business applications from initial receipt through case closure. In this role, you'll serve as a key point of coordination between financial professionals, underwriting, and internal business partners to help ensure a smooth, accurate, and timely new business experience.
- Facilitate the processing of new business cases from initial receipt to final action for a variety of distribution channels. This includes but is not limited to, reviewing the application package for completeness and accuracy, ordering medical underwriting requirements and proactive follow up on all requirements to complete the new business case. Track cases through its life cycle to ensure stated service standards are met. Provide regular updates to all key stakeholders. Provide support for producers, including revising illustrations, assistance in obtaining forms and answering questions.
- Establish effective working relationships. Respond to producer inquiries; provide information on products, service, and status of outstanding issues. Gather and record detailed information from producers in order to resolve requests and concerns. Utilize opportunities to educate field staff and producers on new business processes.
- Serve as a subject matter expert regarding new business processing for different distribution channels to help facilitate development of training materials and documentation. Recommend to management ways to enhance team and work effectiveness.
- Research and implement state and federal regulations/compliance issues and their impacts on business processes.
- Perform other job-related duties and special projects as required.
- If dealing with variable life products, must become an associated person of Principal Securities, Inc., which requires fingerprinting, and a full background check.
Who You Are
- Diploma or equivalent work related experience required
- Must develop a broad understanding of insurance operations, products and concepts
- If dealing with Individual Life products, must develop a basic understanding of business, estate planning and personal case concepts
- Must have strong computer skills, aptitude, and proficiency at keyboarding
- Must exhibit quick judgment, excellent organizational skills, and accurate and precise written and verbal communication
- Must exhibit strong relationship building with internal and external customers and be able to respond to a difficult situation that requires tact and diplomacy
- Must exhibit good decision-making when working on complex casework and making exceptions during new business processing
- Must exhibit the ability to prioritize work, maintaining service standards in the face of peak times and heavy workloads, and frequent interruptions
- Able to multi-task in a fast paced changing environment with high accuracy and within established turnaround times
- Must be an effective team player and a positive influence within the organization
- Must develop solid product knowledge across all lines
- Must work professionally and diplomatically with very demanding and diverse distribution channels
- If dealing with variable life products, must become an associated person of Principal Securities, Inc
Salary Range Information
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)
$18.17 - $32.31 / hour
Salary Details
The following locations are examples of market-specific salary ranges across different geographies.
- Dubuque, IA / Wichita, KS / Grand Island, NE: $18.17 - $24.23 / hr
- Des Moines, IA / Louisville, KY / Green Bay, WI: $19.18 - $25.58 / hr
- St. Louis, MO / Pittsburgh, PA / Charlotte, NC: $20.19 - $26.92 / hr
- Denver, CO / Houston, TX / Chicago, IL / Minneapolis-St. Paul, MN: $22.21 - $29.62 / hr
- Seattle, WA / Los Angeles, CA / New York City, NY: $24.23 - $32.31 / hr
Pension Eligible
Yes
Location(s)
This role offers hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA and Charlotte, NC). You’ll work with your leader to figure out which option may align best based on several factors.
