Mercier Consultancy MD is seeking a Polish Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support. This role presents an excellent opportunity for Polish speakers to engage in a rewarding customer service career within a dynamic and multicultural environment.
Key Responsibilities
- Provide outstanding customer support and solutions to Polish-speaking clients through phone, email, and chat.
- Resolve customer inquiries efficiently, ensuring a high level of customer satisfaction.
- Maintain accurate documentation of customer interactions using CRM systems.
- Collaborate with internal teams to address and resolve complex customer issues.
- Stay informed about company products, services, and policies to deliver accurate information.
- Contribute to ongoing improvements in customer service processes and experience.
Requirements
- Fluency in Polish (written and spoken) is mandatory; proficiency in English is an advantage.
- Experience in customer service, solutions, or related roles is preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and a customer-focused approach.
- Ability to work effectively in a team and fast-paced environment.
- Willingness to relocate to Sofia with paid relocation support.
- Adaptability and openness to working in a multicultural setting.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More...