Mercier Consultancy MD is excited to offer a fantastic opportunity for a Polish Speaking Customer Care Agent to join our team in Bulgaria with a fully paid relocation package. This role is ideal for motivated individuals looking to advance their career while experiencing life in a new and vibrant country. You will be a key part of our customer service team, providing exceptional support to our Polish-speaking customers and ensuring their satisfaction with our products and services.
Key Responsibilities
- Deliver high-quality customer support in Polish through various communication channels.
- Assist customers with inquiries related to products, services, orders, and technical issues.
- Maintain detailed and accurate records of customer interactions within the CRM system.
- Resolve customer complaints promptly and professionally to achieve positive outcomes.
- Collaborate with internal teams to escalate and resolve complex issues effectively.
Requirements
- Exceptional fluency in Polish (both written and spoken) is mandatory.
- A minimum English proficiency of B2 is required.
- Previous experience in customer service or related fields is preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to multitask, work under pressure, and maintain a positive attitude.
- Familiarity with CRM systems and customer service tools is advantageous.
- Willingness to relocate to Bulgaria with full relocation assistance provided.
- An adaptable and proactive approach to work.
Benefits
- Competitive Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Stable career development
- And many other benefits..