Remote
Description
Job Summary:
Access HealthCare’s Patient Access Specialists work collaboratively with several health organizations & doctor offices to schedule patient appointments and provide advanced patient support over the phone. Specialists have experience in healthcare and are able to provide a high-level of support to complex clients.
We are seeking dependable candidates who have a passion for helping others and have been in previous roles handling a high-volume of calls while they seek ways to create a positive experience for every patient.
Supervisory Responsibilities:
This position has no direct supervisory responsibilities.
Duties/Responsibilities:
- Answer a high volume of calls a day using a multi-line phone. (80+ calls/day)
- Schedule appointments for multiple clinical sites according to client-specific protocols.
- Gather & input patient demographic and insurance information into the practice management system.
- Report complex clinical issues to the appropriate supervisor/client partner.
- Document call activity, outcomes, and other notes as needed in the client system.
- Work collaboratively with colleagues to meet the goals and objectives of the department.
- Assist callers and navigate them to the appropriate resources.
- Must meet all attendance and performance standards.
- Perform other duties as assigned.
Qualifications
Required Skills/Abilities:
- Experience using an EMR and scheduling software
- Excellent communication skills over the phone
- Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)
Education and Experience:
- 1 year of experience in healthcare patient service
- 1 year of experience handling a high volume of inbound calls
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift to 15 pounds at a time.
no degree needed
