Mercier Consultancy Group is inviting applications for the role of Norwegian Helpdesk Agent to support a leading social media platform, with the opportunity to live and work in Greece. This exciting position offers a chance to join a vibrant team focused on delivering excellent customer service and technical support to Norwegian-speaking users. As a Helpdesk Agent, you will be responsible for resolving user issues and enhancing the overall user experience on the platform.
Key Responsibilities
- Provide responsive and friendly customer support to Norwegian-speaking users.
- Troubleshoot technical problems related to the social media platform and guide users effectively.
- Document and track customer interactions and issues accurately using CRM tools.
- Collaborate with internal teams to escalate and resolve complex technical challenges.
- Stay informed about platform updates, policies, and best practices to share relevant information with users.
- Contribute to process improvements to enhance the support experience.
Requirements
- Exceptional fluency in Norwegian and at least a B2 in English (both written and spoken) is required.
- Experience in customer service, technical support, or helpdesk roles preferred.
- Strong problem-solving skills and ability to communicate technical information clearly.
- Familiarity with social media platforms is a plus.
- Experience with CRM systems and helpdesk software is advantageous.
- Ability to work remotely from Greece with excellent self-management and organizational skills.
- Positive attitude and commitment to providing excellent customer service.
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More...