Medical Billing Manager

This position is in office in Middleburg Heights, Ohio and is 5 days a week for the first 3 months (training period). Then reverts to hybrid model of 3 days in office and 2 day working remote each week.

Key Responsibilities:

• Process analysis to determine areas of process improvement.

• Ensure that all corporate and client goals are being met.

• Add, adapt, and implement processes to meet the needs of both the client and the teams.

• Oversee management staff and provide education and guidance as needed.

• Monitor dashboards to ensure work is current and adjust staffing to address any out of target work.

• Monitor productivity of staff. Work with supervisor on any outliers.

• Participate in client meetings, as needed, for discussion on processes and billing issues.

• Analysis of process flows.

• Monitor the daily activity of all direct reports.

• Examine account work volumes in the various divisions to determine the needed resources.

• Determine staffing needs based on client volume – both past and forecasted.

• Provide direction to management staff on work task priorities.

• Monitor performance standards of staff and address staff not meeting KPIs (Key Performance Indicators) I.e., Coaching Plans, warnings, other disciplinary action as needed.

• Other duties as assigned.

Education/Experience:

• Four-year degree or similar level of experience

• 5 – 10 years of experience working and managing staff in a business environment

• Experience in working with software and systems

• Ability to work effectively in collaboration with diverse groups of people

• Positive experience in attracting, developing, coaching, and retaining high performance team members

• Ability to establish priorities and effectively communicate initiatives and objectives to staff

• Demonstrated strong integrity, positive attitude, and goal-oriented initiative

• Proficient in using Microsoft Excel, Word, and other related software

• Ability to maintain confidentiality

Salary Range: $55,000 - $65,000