Conduent is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Conduent offers business process outsourcing, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Conduent supplies for graphic communication and office printing environments of any size. Conduent serves clients in more than 160 countries.
Job Description: As a Patient Access Program Manager working in a call center environment, you will be a key resource to our Client in leading the assigned program.The Program Manager will have the keen ability to understand and optimize program operations by harnessing program insights to meet the market dynamics of Pharmaceutical Products. The Program Manager will be accountable to the day-to-day activities and related staffing. The Program Manager will collaborate and coordinate with internal and external stakeholders in support of program goals. The Conduent Patient Access Solutions group is nationally recognized for its planning, content, and process expertise in the design and management of compliant, streamlined reimbursement and patient assistance programs. The Conduent Patient Access Solutions group is dedicated to delivering the highest-quality, leading-edge services so patients can experience the best possible medical outcomes.
Exhibit/Maintain subject matter expertise (clinical knowledge is not required) related to the condition, treatment, and community associated with client products to ensure staff is providing the appropriate support / service(s).
Your responsibilities will include, but are not limited to the following: · Detail Oriented and Multi-tasking ability. · Communicates appropriate options for resolution in a timely manner. · Prepares standard reports to track workload, response time and quality of input. · Using a computerized system, responds to customer inquiries in a call center environment. · Works autonomously within established procedures and practices. · Strategic oversight of the reimbursement, access and service program(s) assigned. · Accountable for the overall performance and success of assigned program(s).