Mercier Consultancy MD is looking for a Hungarian Speaking Player Support Specialist to join our team supporting Riot Games from Sofia, Bulgaria. This role offers a unique opportunity for Hungarian speakers passionate about gaming to work in an international environment, providing excellent player support and ensuring a smooth gaming experience for the community.
Key Responsibilities
- Provide high-quality email support to Hungarian-speaking players regarding Riot Games accounts and related inquiries.
- Assist players with account management, technical issues, and gameplay questions efficiently and professionally.
- Work closely with internal teams to escalate and resolve complex player issues.
- Maintain accurate and detailed records of player interactions to improve support processes.
- Stay informed about game updates, features, and community trends to deliver knowledgeable assistance.
- Ensure all player communications reflect empathy, professionalism, and a player-first mindset.
Requirements
- Native or fluent proficiency in Hungarian (written and spoken) and strong English skills are required.
- Experience in customer support or player support roles, preferably within the gaming industry.
- A genuine passion for gaming and familiarity with Riot Games titles is highly beneficial.
- Excellent written communication skills with the ability to provide clear and helpful responses.
- Strong problem-solving capabilities and attention to detail.
- Ability to manage multiple player inquiries simultaneously with professionalism and efficiency.
- Willingness to work in Sofia, Bulgaria, with potential support for relocation.
Benefits
- Competitive Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Private Gym
- And Much More....