Mercier Consultancy MD is seeking a Hebrew Speaking Support Specialist to join our team in Sofia, Bulgaria! This position offers paid relocation assistance, making it a great opportunity to advance your career while experiencing a new culture. You will provide exceptional support to Hebrew-speaking customers, ensuring their inquiries and issues are resolved efficiently and professionally.
Your Role
As a Hebrew Speaking Support Specialist, you will be responsible for delivering high-quality customer service across multiple channels, including phone, email, and chat. Your language skills and customer-focused approach will help maintain strong relationships and enhance the overall customer experience.
Key Responsibilities
- Respond promptly to customer inquiries in Hebrew with professionalism and accuracy.
- Assist customers by providing clear information and resolving their issues effectively.
- Document customer interactions accurately and follow up as required.
- Collaborate with internal teams to escalate and resolve complex issues efficiently.
- Stay informed about company products, policies, and updates to provide accurate assistance.
- Contribute to process improvements and team goals.
Requirements
- Fluency in Hebrew (spoken and written) is required; proficiency in English is advantageous.
- Previous experience in customer support or a similar role is preferred.
- Excellent communication and interpersonal skills with a customer-oriented mindset.
- Ability to work efficiently in a fast-paced and dynamic environment.
- Familiarity with CRM systems and customer service tools.
- Positive attitude, adaptability, and teamwork spirit.
- Willingness to relocate to Sofia with paid relocation support.
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Monthly Performance Bonus
- 1500 Euro Signing Bonus
- Fully Paid Training
- Health Insurance
- And Much More...