Are you a fluent German speaker looking for an exciting opportunity to jumpstart your career in the travel industry? Mercier Consultancy Group is thrilled to announce an opening for a German Speaking Reservations Agent to support Booking.com's operations in the beautiful country of Greece! Join a vibrant and dynamic team dedicated to providing outstanding customer service and helping travelers create unforgettable experiences.
What You'll Do
- Be the go-to expert for German-speaking customers, assisting them with their accommodation bookings via phone, email, and chat.
- Offer clear, accurate, and helpful information about properties, rates, and Booking.com's policies.
- Handle booking modifications, cancellations, and special requests with efficiency and a personal touch.
- Resolve customer inquiries and challenges with professionalism and a can-do attitude.
- Keep thorough records of customer interactions and reservations using Booking.com's reservation system.
- Collaborate with an enthusiastic team to continuously improve service quality and customer satisfaction.
Ready to embark on a rewarding career journey in Greece? We’re excited to hear from you!
Requirements
- Fluency in German (spoken and written) is essential; proficiency in English is a plus.
- Previous experience in reservations, customer service, or the hospitality industry is highly valued.
- Excellent communication skills with a passion for delivering outstanding customer experiences.
- Comfortable using online booking platforms and CRM tools.
- Ability to stay calm and solution-focused in high-pressure situations.
- Willingness to relocate to Greece to join an international team.
- Self-motivated, adaptable, and a collaborative team player.
Benefits
- Competitive Monthly
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...