Mercier Consultancy MD is seeking a Finnish Speaking Customer Solutions Agent to join our growing team in Sofia, Bulgaria. This position offers paid relocation, providing an excellent opportunity for Finnish speakers to engage in a challenging and rewarding customer service role within a multicultural and dynamic environment.
Key Responsibilities
- Provide outstanding customer support and solutions to Finnish-speaking clients through phone, email, and chat.
- Resolve customer inquiries promptly and effectively to ensure high satisfaction levels.
- Accurately document customer interactions and maintain records using CRM systems.
- Collaborate with internal teams to address complex customer issues and deliver comprehensive solutions.
- Stay informed about company products, services, and policies to provide accurate and up-to-date information.
- Offer feedback and contribute to continuous improvement of customer experience processes.
Requirements
- Fluency in Finnish (both written and spoken) is mandatory; proficiency in English is an advantage.
- Experience in customer service, solutions, or related roles is preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and a customer-focused mindset.
- Ability to work efficiently in a team-oriented and fast-paced environment.
- Willingness to relocate to Sofia supported by paid relocation.
- Adaptability and openness to working within a multicultural environment.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More...