Mercier Consultancy Group is offering an exciting opportunity for a Dutch Speaking Reservations Agent to work in Greece with paid relocation support. This role involves assisting Dutch-speaking clients with their booking needs, providing excellent customer service, and ensuring a seamless reservation process within the travel and hospitality industry.
Key Responsibilities
- Assist Dutch-speaking customers with accommodation and travel reservations through various communication channels including phone, email, and chat.
- Provide accurate and up-to-date information regarding properties, prices, policies, and booking procedures.
- Manage reservation modifications, cancellations, and special requests efficiently.
- Resolve customer inquiries promptly and professionally to maintain high customer satisfaction.
- Maintain detailed records of interactions and bookings using company systems.
- Collaborate with colleagues to uphold quality service standards and meet team goals.
Requirements
- Fluency in Dutch (both spoken and written) is required; proficiency in English is beneficial.
- Experience in reservations, customer service, or the hospitality sector is preferred.
- Strong communication skills and a customer-oriented approach.
- Familiarity with online booking platforms and CRM tools is advantageous.
- Ability to work efficiently under pressure and manage multiple tasks.
- Willingness to relocate to Greece; relocation costs will be covered.
- Self-motivated, adaptable, and capable of working independently and as part of a team.
Benefits
- Competitive Monthly
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...