Mercier Consultancy Group is actively seeking a Dutch Speaking Reservations Agent to join their team supporting Booking.com’s operations in Greece. This role provides a fantastic opportunity to work in the travel and hospitality sector while utilizing your Dutch language skills to assist customers with their accommodation needs.
Key Responsibilities
- Assist Dutch-speaking customers with accommodation booking inquiries through phone, email, and chat.
- Provide detailed information about properties, rates, and Booking.com's booking policies.
- Process reservations, modifications, cancellations, and special requests accurately and efficiently.
- Handle customer queries and resolve issues professionally to ensure high customer satisfaction.
- Maintain precise records of customer interactions and transactions using Booking.com's reservation platform.
- Collaborate closely with team members to meet service quality standards and customer satisfaction goals.
Requirements
- Fluency in Dutch (spoken and written) is required; proficiency in English is advantageous.
- Experience in reservations, customer service, or the hospitality industry is preferred.
- Excellent communication skills and a strong customer service orientation.
- Familiarity with online booking systems and CRM software is a plus.
- Ability to perform well under pressure with strong problem-solving skills.
- Willingness to work in Greece; relocation assistance may be available.
- Self-motivated and capable of working both independently and as part of a team.
Benefits
- Competitive Monthly
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...