Mercier Consultancy MD is seeking a Dutch Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This position offers an exciting opportunity for individuals passionate about health technology and customer support. As a Specialist, you will provide expert assistance to Dutch-speaking customers, helping them with Fitbit product inquiries, troubleshooting, and overall product use to enhance their health and fitness experience.
Key Responsibilities
- Deliver high-quality customer support to Dutch-speaking users via phone, email, and chat regarding Fitbit products.
- Assist customers with device setup, operational guidance, and troubleshooting issues.
- Provide clear instructions on Fitbit app functionalities and health tracking features.
- Maintain accurate records of customer interactions and resolutions within the CRM system.
- Collaborate with technical teams for escalation and resolution of complex problems.
- Stay informed about latest Fitbit updates and health technology trends to provide knowledgeable support.
Requirements
- Fluency in Dutch (written and spoken) is required; English proficiency is beneficial.
- Previous experience in customer service or technical support, preferably in health or technology sectors.
- Good problem-solving skills with the ability to assist customers with technical issues.
- Strong communication and interpersonal skills focused on customer satisfaction.
- Experience using CRM software and digital communication tools.
- Ability to work efficiently in an office setting and effectively manage workload.
- Passion for health, fitness technology, and providing exceptional customer support.
Benefits
- Competitive Salary
- Monthly Performance Bonus
- 1500 Euro Signing Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Private Gym
- And Much More....