Mercier Consultancy MD is seeking a Dutch Speaking Advisor to join an innovative Online Payment Platform team based in Sofia, Bulgaria. This position offers the unique opportunity to work in a cutting-edge fintech environment, providing expert guidance and support to Dutch-speaking clients. As an Advisor, you will play a vital role in ensuring customers have a seamless experience when using our payment solutions.
Key Responsibilities
- Assist Dutch-speaking clients with inquiries related to the online payment platform, including account setup, transactions, and troubleshooting.
- Provide clear explanations and advice regarding platform features, compliance, and security protocols.
- Identify, analyze, and resolve customer issues efficiently to ensure customer satisfaction.
- Document client interactions accurately in CRM systems, maintaining detailed records.
- Collaborate with internal teams to escalate and resolve complex cases.
- Stay informed about product updates, industry trends, and regulatory changes affecting online payments.
Requirements
- Fluency in Dutch (both written and spoken) is essential; proficiency in English is an advantage.
- Previous experience in customer advisory roles, preferably within fintech or online payment platforms.
- Strong communication skills with a focus on customer service excellence.
- Ability to understand and explain technical and financial concepts clearly.
- Detail-oriented with excellent problem-solving skills.
- Proficient in CRM software and common office applications.
- Willingness to relocate to Sofia and adapt to a fast-paced, innovative work environment.
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Monthly Performance Bonus
- 1500 Euro Signing Bonus
- Fully Paid Training
- Health Insurance
- And Much More...