- Manage DSP onboarding, qualification review, and operational approval processes
- Establish and maintain DSP operational standards, policies, and governance procedures
- Monitor and manage DSP KPI performance, including delivery quality, service levels, timeliness, and operational compliance
- Develop and enforce DSP penalty and accountability mechanisms
- Conduct DSP operational audits and compliance reviews
- Lead DSP training programs and operational policy communication
- Manage DSP performance evaluations and ranking systems
- Implement underperformance management and elimination processes when necessary
- Support DSP pricing management, rate evaluation, and operational cost control
- Monitor customer service quality and drive continuous improvement initiatives
- Collaborate closely with operations, dispatch, safety, and finance teams to optimize DSP management processes
- Support peak season DSP capacity planning and operational stability
Requirements
- Bachelor’s degree preferred
- 5+ years of experience in logistics operations, transportation management, vendor management, or last-mile delivery operations
- Strong understanding of DSP operations, carrier management, and logistics service quality control
- Experience managing operational KPIs, compliance programs, and vendor performance
- Strong analytical, communication, and leadership skills
- Ability to manage multiple stakeholders in a fast-paced operational environment
- Excellent problem-solving and project management abilities
- Bilingual in Mandarin and English
Benefits
- Pay Range: 70k-95k
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K
- Medical insurance, Dental and Vision Insurance, STD/LTD