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About the position
About the Role
• Location: Remote – Michigan residents
• Do you have an analytical mind, enjoy working with people and know how an auto dealership works? Would you like to work from home? This could be a great opportunity for you!
• As a remote Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client.
• What to Expect
• You'll work closely with automotive dealers on the pre-approval program.
• Most of the time, you will be off the phones, working out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims.
• At times, you'll take calls from dealers who have questions about their decision or need help sending in their request using the app.
• In cases where additional clarification is needed, you'll call the dealer to get things figured out.
• Responsibilities
• Serve as an expert consultant to dealership service managers on warranty administration and service operations
• Provide excellent customer service
• Analyze and identify warranty waste-reduction areas
• Help make sure the client’s warranty policies, bulletins and procedures are applied consistently
• Support the client's brand quality managers and engineering teams
• Deliver services that meet quality and productivity goals
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
• Requirements
• Have an understanding of the automotive dealership environment
• Professional communication (written and spoken) and negotiation skills
• Excellent interpersonal skills
• Able to listen closely with attention to detail
• Analytical and organizational skills, process-oriented approach
• A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
• Computer proficiency
• Typing skills (at least 35 WPM) – take a free typing test!
• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts within the center's hours of operation:
• Monday - Friday, 8 a.m. - 8 p.m. Eastern time
• Saturday, 8 a.m. - 5 p.m. Eastern time
• Must be able to stick to the schedule reliably
• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup:
• High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem / router using an Ethernet cable
• Wireless, 5G and satellite connections are not supported
• Nice-to-haves
• Experience in warranty administration or a related profession
• Benefits
• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)