Virtual Receptionist & Customer Support - EST Hrs (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a professional Virtual Receptionist & Customer Support to join our remote team. In this role, you will handle inbound calls, schedule appointments, manage data using cloud-based systems, and ensure smooth client interactions with accurate record-keeping.

PLEASE NOTE:

• Working Hours:

• Monday – Thursday: 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM SAST)

• Friday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)

• Sunday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)

(Hours subject to change depending on daylight savings.)

• Public Holidays: This role requires working on both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA.

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.

• Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered.

• Work Environment: Fully remote.

Key Responsibilities:

• Answer incoming calls with professionalism and courtesy.

• Schedule appointments using cloud-based systems.

• Perform accurate data entry and maintain client records.

• Prepare basic reports using Excel.

• Collaborate with internal teams to ensure seamless service delivery.Requirements

Soft Skills:

• Strong verbal and written English communication.

• Detail-oriented, organized, and proactive. Technical Skills:

• Proficient in Microsoft Outlook and MS Office Suite.

• Basic Excel skills for reporting purposes. Experience:

• Previous customer service or administrative experience is preferred but not mandatory.

• Industry experience is not required.

If you are not contacted within 14 working days, please consider your application unsuccessful.