Position Objectives:
Responsible for coordinating and carrying out activities related to various ramp duties while maintaining accurate and complete documentation. Act as a central point of contact with all involved teams.
Requirements
Ensure safe and efficient turnaround
- Comply with all requirements of Airlines and Authorities
- Monitor customer safety during boarding and deplaning
- Assist customers in a friendly and courteous manner
Operational standards & timing
- Ensure processes are delivered within SLA standards
- Ensure activity sequence matches station turnaround plan
- Ensure all activities delivered are within the agreed times
Coordination of turnaround activities
- Coordinate the turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff (arrival & boarding)
- Monitor communication on aircraft arrivals/departures and gate changes that would affect daily operation
- Coordinate flight delay information with airline operations
Monitoring, documentation & reporting
- Compile daily log of aircraft turnaround activities
- Document/log and report any unsafe operations to supervisor
- Provide ramp supervisor with onload/offload loading instructions (third-party) as required by the airline
Procedures & compliance
- Follow departures and flight arrivals phase procedures
- Comply with all safety procedures and airline policies
Additional responsibilities
- Other duties as assigned by Supervisor(s) and Manager(s)
What You Bring
- Fluent English communication skills
- Strong verbal and written communication; active listening skills
- Computer literacy and fast, accurate data entry
- Calmness and solution-focus under pressure
Schedule
- Must be available to work at least 4 days per week, including weekends and holidays
- Shifts are afternoons
Benefits
Pay & Benefits
- Hourly Pay: $23.15 per hour + Shift Premium B ($1.00)
- Fully Paid Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off
- Uniform Provided
- Paid Training
- Parking Discount or Clipper Card
- Referral Bonus
- Cell Phone Plan Reimbursement