Travel Support Specialist

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection.

Remote

Responsibilities

Job Summary:

The Travel Support Specialist is responsible for handling daily inquiries from advisors, providing assistance in
resolving support-related queries, and offering ticketing support. This includes managing domestic and complex
international air reservations to ensure seamless travel solutions.

Essential Duties and Responsibilities:

• Provide expert support for inquiries related to Sabre GDS navigation, Sabre formats, Sabre Profiles, CSL,
Advisor Portal, and Intranet.
• Deliver high-quality customer service and day-to-day operational support to Advisors and internal partners.
• Research, analyze, and troubleshoot Service Desk inquiries to resolution.
• Work within a Service Desk environment to action, monitor, or reassign ticketed requests as appropriate.
• Handle inbound calls, emails, and remote desktop sessions, in person assistance, managing issues from initial
contact through resolution.
• Ensure timely responses in accordance with Service Level Agreements (SLA), including a 60-minute response
standard.
• Escalate complex or high-impact issues to higher-level support and collaborate with internal teams,
departments, and external vendors as needed.
• Facilitate and resolve rejected ARC (Airline Reporting Corporation) errors from daily queue lists, when
applicable.
• Guide and assist Advisors with ticketing functions, including new sales, exchanges, and GDS profile
management.
• Serve as backup coverage for the Advisor Support Coverage Desk, supporting Corporate and Leisure
Independent Contractors during absences.
• Support Paid Services on an ad hoc basis, as business needs require.
• Maintain strong working relationships with Independent Contractors, Altour contacts, and GTC support teams
to ensure seamless communication and service delivery.

Qualifications

• Proficient Sabre with up to 5 years of experience.
• Experience with multiple GDS platforms, with Travelport Plus experience preferred.
• Deep knowledge of Sabre formats, air ticketing, hotel, cars, and non-arc invoicing.
• Knowledge of international reservation process
• Ability to handle difficult situations with little or no guidance knows when to escalate to a leader.
• Good understanding of key GTC initiatives and employs good communication skills.
• Client Base knowledge a plus.
• Flexible hours

PAY AND BENEFITS

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.

The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.