Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay.
The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.
Costa Navarino is looking or a motivated and organized professional to oversee and facilitate the daily operations of TPOs (Third Party Operators) Tenants at Navarino Agora, Navarino Dunes, W, and Mandarin. This role reports directly to the Assets & Tenants Partnerships Senior Manager and requires close interaction with TEMES and Costa Navarino Hotels’ Operations Divisions to ensure smooth operations, high tenant satisfaction, and effective coordination across departments.
Responsibilities
- Oversee TPOs’ operational standards and conduct regular visits to tenants.
- Maintain daily contact and ongoing communication with tenants.
- Handle operational issues, complaints, and problem-solving follow-ups.
- Ensure delivery of FM Services in common areas (parking, security, cleaning, garbage collection, boat mooring).
- Cooperate with other TPOs and report on financial performance.
- Act as liaison between TPOs, Facility Management, and Marketing.
- Coordinate events, including open-air markets, festivals, and exhibitions.
- Issue PRs/POs through SAP to cover operational needs.
- Collect monthly turnover figures and report operational updates.
- Oversee contract procedures and ensure implementation.
- Coordinate CNAs trainings and TPO updates.
- Propose and monitor promotional, sales, and commercial actions.
Requirements
- Bachelor’s degree, IEK diploma, or two-year technical certificate.
- Valid driving license. (Category B).
- High organizational skills, attention to detail, and courteous communication.
- Experience handling tenant complaints and negative reviews.
- Proficiency in Microsoft Outlook and general IT skills.
- Fluent in Greek and English.
- Strong follow-up and task completion abilities while maintaining confidentiality.
- Excellent customer service and interpersonal skills.
Benefits
What We Offer:
- Competitive Compensation Package
- Private Medical Plan
- Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
- Meals Provided On-site
Personal & Professional Growth:
- Ongoing Training & Development Opportunities
- Potential for Task Force Assignments Abroad in Marriott Hotels
- Exposure to an International Work Environment
Wellbeing & Perks:
- Use of Costa Navarino Facilities (subject to internal policies)
- Access to the Support Room – Online Wellness Platform
- Discounts at Marriott Hotels Worldwide