ABOUT US
We’re shaping the future of online success — powered by AI and driven by people. With 900+ talented professionals and over 5 million customers in 150 countries, we help creators and entrepreneurs bring their ideas to life faster and easier than ever before.
THE VISION
At Hostinger, over 85% of customer conversations are already handled autonomously by Kodee, our AI agent. The customer issues that reach our specialists are the ones that require real problem-solving: complex technical issues, and situations where human judgment still matters most. As your expertise grows, so does your impact - from helping individual customers to improving how thousands of similar customer issues are handled automatically in the future.
YOUR JOURNEY
🏁 Customer Success Specialist → Mentor → CS Product Expert → CX AI Engineer 🚀
Progression at Hostinger is based on performance, ownership, initiative, and impact. The people who grow fastest are the ones who stay curious, thrive in uncertainty, and drive innovation.
Stage 1: Customer Success Specialist
You start by building deep product knowledge across all five areas: websites, domains, emails, billing, and builder tools, along with the internal tools and processes you'll rely on every day.
Once this phase is complete, you’ll begin handling customer issues via live chat and tickets, helping customers achieve their online success by fixing root causes, walking them through resolutions, and providing additional resources to grow their knowledge. You’ll also directly contribute to improving our AI Agent, Kodee, by identifying bugs, providing feedback, and thinking strategically.
How long you stay here depends on how deeply you've mastered the work - there's no fixed timeline.
Stage 2: Mentor → CS Product Expert
As your product knowledge solidifies, you start directly contributing to how the team learns, while continuing to support our customers. This isn't a role change or a side project. It's part of the core responsibilities. Peer-to-peer learning sessions and feedback loops become a regular part of your work: you'll be learning from colleagues in areas where you're still building depth, and teaching in the areas where you've already built it.
Stage 3: CX AI Engineer
As you build deep product knowledge and customer experience expertise, the role evolves beyond resolving individual customer cases. You begin contributing to the systems and tools that shape customer experience at scale — helping ensure interactions stay fast, accurate, and genuinely helpful. This includes improving workflows, identifying recurring pain points, collaborating with AI-powered systems, and stepping into the situations where human judgment matters most.
The role will continue evolving alongside technology, but the goal stays the same: creating exceptional customer experiences through a combination of technical thinking, adaptability, and human understanding.
YOUR MINDSET
This is an opportunity for those who find an ever-changing role more motivating, not less. We're looking for people who are genuinely drawn to working closely with AI, eager to understand how it works and make it better — people whose work compounds over time instead of resetting every shift. Show us how you think about technical problems, and what you've already built or improved using AI in your own work.
YOUR SKILLS
✅ Fluent English — both written and spoken — is essential. It's the language we use to communicate with each other and with customers.
✅ Proven technical troubleshooting experience: you already diagnose and fix complex technical issues — in hosting, infrastructure, or similar environments.
✅ Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).
✅ Already working with AI tools and automation in your work or personal projects — not just curious about them, but actively using them
✅ Ability to simplify technical concepts into clear, actionable guidance for customers of all experience levels.
✅ Curious in a way that goes beyond the job description — test new tools, initiate learning, and ask questions that don't have obvious answers.
✅ Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves
✅ Uses self-reflection as a tool for growth, looking inward to identify areas of improvement.
What makes you stand out
⭐ Direct experience with WordPress, hPanel, cPanel, hosting environments, or website management tools.
⭐ Experience directly working with and contributing to AI-powered tools, automations, and chatbots as a core responsibility.
⭐ Ability to identify patterns, improve workflows, and contribute ideas that help support scale smarter.
BENEFITS
🚀 360 Growth: We provide limitless learning opportunities: 5-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, feedback culture, and physical and digital libraries. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success.
🎯 Freedom & responsibility: Work on your terms, from modern offices in Kaunas and Vilnius or the comfort of home. Enjoy the ability to balance your work and studies with morning, day, and night shifts that rotate on a monthly basis.
💪 Wellness simplified: Your health comes first with insurance from Day 1, gym memberships, recharge leave, and regular health checks. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.
🎉 Work hard - party hard: Recognize hard work with company events like Summerfest & Winterfest, Town Hall, Meet the Client initiatives, team-buildings, and workations. Enjoy access to the Žalgiris Arena VIP Lounge and celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.
Get ready to take your personal and professional growth to new heights! Be part of our journey 🚀
Three. Two. Onboard.