Through trained healthcare professionals, Interim provides an array of home care and home health care services including senior care, companion care and personal care and services.
Job Description : Staffing caregivers at client's homes. Responsible for scheduling and maintaining caregivers to meet all of our client's needs.
Essential Duties & Responsibilities:
- Schedule and maintain client's ongoing staffing requirements
- Responsible for scheduling caregivers for all open cases, call-outs, vacation coverage, etc.
- Create, update and distribute monthly Client schedules to all caregivers.
- Ensure client's schedules are covered, at all times, and accurately documented in HR/Scheduling system.
- Build honest, sustainable relationships with clients, caregivers and office staff.
- Ability to manage a high volume of incoming calls, while placing several outgoing calls to staff open client shifts, on a timely basis.
On-Call Coverage:
***YOU WILL RECEIVE ON-CALL PAY, IN ADDITION TO YOUR HOURLY PAY RATE***
- Responsible for On-Call coverage every other week/weekend, alternating with the Quality Assurance Manager (QAM).
- While on On-Call duty, you are responsible for scheduling caregivers to work any call-out shifts.
- Responsible for assisting clients with any issues that arise while you're on-call, and reporting critical issues to Agency management immediately.
Caregiver Responsibility :
- Your position may require you to fill in for caregivers in emergency situations.
Office Support Responsibilities:
- Maintain and update caregiver's personnel records.
- Provide administrative support for all functions of the agency, including, but not limited to, filing, copying, faxing, etc.
- Assist Quality Assurance Manager with ongoing recruiting by scheduling interviews, maintaining orientation and new hire materials, following up with new hires regarding missing documentation, etc.
The Ideal Candidate:
- Promote and demonstrate Agency's core values and mission.
- Committed to the overall business goals of Interim HealthCare of Lower Bucks County.
- Must possess an extreme sense of urgency, be dependable and reliable.
- Utilizes excellent customer service and client relationship skills, at all times, and conveys a positive and professional attitude.
- Maintains strict adherence to confidentiality & HIPAA regulations.
- Demonstrates competency, organization, attention to detail, flexibility and cooperation in performing all job responsibilities.
- Must be able to multi-task in a fast-paced office environment.
- Must have excellent written and oral communication skills in person, on the phone, text and email.
- Computer literate.
Job Type: Full-time
A well-qualified candidate would:
Have experience as a home healthcare agency scheduler.
Have experience as a home health aide.
Have excellent interpersonal, communication, and customer service skills,both verbal and written.
Must be extremely detail-oriented, organized and able to multi-task.
Be highly motivated and proactive.
Must be accustomed to a fast paced, high volume environment with deadlines and last minute requests.
Ability to prioritize requests and duties.
Be resourceful and solution-oriented
Be fun and outgoing!
All your information will be kept confidential according to EEO guidelines.