About the role: What's in the Box
As Staff Marketing Analyst (all genders) you will serve as the primary strategic architect for the Global Reactivations function, moving beyond tactical execution to own the technical roadmap and measurement frameworks that drive high-level business strategy. You will bridge the gap between complex data ecosystems and executive decision-making, acting as a force who scales the impact of the entire analytics domain. Your expertise in CRM Analytics, combined with a knack for storytelling through data, will directly influence the ability to reduce churn impact and optimize our channels along with marketing spend.
What you’ll do: The Recipe
- Partner with Marketing and Growth leadership to define KPI trees and measurement frameworks that align global reactivation efforts with long-term business goals.
- Architect advanced analytics solutions using BigQuery, GA4, and behavioral datasets to uncover deep insights into churn patterns and lifecycle optimization.
- Design and analyze rigorous A/B tests and incremental lift studies to ensure global marketing strategies are rooted in statistical truth and clear ROI.
- Lead the integration of AI and automation tools to build scalable, self-service reporting assets that democratize data access across the organization.
- Develop automated reporting and dashboards that democratize data access and enable self-service analytics.
- Advocate for technical excellence by standardizing data schemas and mentoring junior analysts in SQL/Python best practices and peer review.
- Translate complex statistical concepts into persuasive, executive-level narratives that influence strategic decision-making and global budget allocations.
- Work with wider teams to analyse and provide recommendations based on customer lifecycle data.
What you’ll bring: The Ingredients
- 7+ years of experience in Customer/Marketing Analytics, including customer retention metrics, A/B testing, and analytics in fast-paced B2C or subscription-based businesses.
- Advanced SQL & BigQuery expertise, including complex query writing, optimization, data modeling, and analysis of large-scale datasets.
- Strong Python and Excel skills for data analysis, automation, and reporting (e.g., pandas, numpy, advanced formulas, pivot tables, dashboards).
- Proficiency in data visualization tools such as Tableau, Looker, or Google Data Studio, with experience presenting clear, actionable insights
- Solid statistical and analytical capabilities, including regression, clustering, time series analysis, and the ability to turn ambiguous problems into structured, results-driven recommendations.
- Collaborative, business-focused mindset and enthusiasm for solving customer engagement and retention challenges through data.
- Ability to independently scope, prioritize, and deliver impactful solutions while balancing analytical rigor with speed.
- Strong communication skills, with the ability to clearly explain technical concepts to executives, defend data-driven recommendations, mentor and support others, and effectively leverage AI tools (ChatGPT, Claude, Copilot, etc) to enhance individual and team productivity.
Above all, we are looking for people who will make HelloFresh better. There are many different ways of developing skills, and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.
What we offer
- Health - You’re covered from your first day with private health insurance.
- Flexible Working - We work in-office 3 days a week to align on goals, with flexible hours to support work-life balance and personal needs
- Time Off - You receive 25 days of paid vacation each year, providing you time to rest and recharge.
- Learning and Development - An annual Learning & Development budget and a Mentoring Program to support your ongoing professional growth.
- Employee Referral Program - Our team members can take part in our internal employee referral program and receive a bonus for recommending successful candidates to open roles.
- Daily Comforts - Free coffee, drinks, and fresh fruit are available to keep you refreshed throughout the day.
Are you the missing ingredient?
If this sounds like a tasty opportunity, we’d be excited to hear from you. We aim to review your profile and respond within 5 business days.
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